Terms and Conditions of Supply

Please read these terms and conditions carefully before using this site. This document comprises a legal agreement between you and Feisty Duck Ltd (“we”, “us”) and booking training courses and ordering books from us means that you accept the terms. You should also read our Privacy Policy which describes how we use your personal information. These documents may be amended by us and posted on the site from time to time. If we change these terms to your material disadvantage, you can choose to cancel the contract with immediate effect.


Feisty Duck Ltd, Company No. 6694169, Registered in England. Registered address: 2nd Floor, 109 Uxbridge Road, London W5 5TL, United Kingdom. VAT No: 202 1028 84

If you have any questions or if you have any complaints, please contact us. You can contact us by emailing our customer service team at contact@feistyduck.com.


We do not accept orders from anyone under 18 or anyone who does not have capacity to form a contract under their own local laws. All details you provide to us for the purpose of ordering or purchasing goods must be accurate and complete. The credit or debit card you are using must be your own and there must be sufficient funds in your account to cover payment of the product(s) ordered. You must not use the web site in any way that can cause interruptions or damages in any way.


We shall under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the supply of our content and training courses; and our total liability to you in respect of all other losses arising under or in connection with the supply of our content and training courses, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the cost of the goods or services provided.


We will not be liable or responsible for any failure or delay that is caused by an event outside our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack, war or natural disasters.

If an such an event takes place and affects the performance of our obligations under these Terms and Conditions we will contact you as soon as reasonably possible to notify you, and our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the event. Where such an event affects our delivery of goods to you, we will arrange a new delivery date with you after the event is over. Where such an event affects our delivery of the training to you, We will restart the training as soon as reasonably possible after the event is over.


These Terms and Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


Failure or delay by us to exercise any of our rights or remedies under these Terms and Conditions shall not constitute any form of waiver.

We may transfer our rights and obligations under these Terms and Conditions, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.



We use Eventbrite to collect orders for training courses and any order your make via the Eventbrite website will be subject to Eventbrite’s terms and conditions, which may be found here. Payment for training must be made at the time of booking. You can book a course by following a Book link from the course page on our web site and submitting your details and the payment on Eventbrite. On completing the order, you will receive a confirmation email with the booking details.


We reserve the right to change the course fees at any time, but price changes will not affect orders that you have already placed. Prices quoted for courses on our web site are exclusive of VAT. Where any taxable supply for VAT purposes is made by us to you, you shall pay to us such additional amounts in respect of VAT as are chargeable on the supply of the training courses, as such amounts will be made clear to you on our website and on Eventbrite at the time of booking, at the same time as payment is due for them. Course fees include tuition, training materials, as well as lunch and refreshments on the day/days. You are responsible for arranging and paying for your necessary travel and accommodation.


We sometimes offer early bird discounts for early bookings of our trainings. For details, see individual course booking pages.


Details of the specific venue will be provided in the joining instructions for all training courses.


Our classroom courses include lunch and light refreshments during breaks. You will have an option to submit any dietary requirements during the booking process and we will make every effort to accommodate you.


These cancellation terms apply to both classroom and in-house training. Any cancellation by you must be made by emailing contact@feistyduck.com.

You may cancel or reschedule a course subject to the following charges:

  • Cancellation or reschedule with more than 60 days’ notice prior to course start date – no charge
  • Cancellation or reschedule with 31-60 days’ notice prior to course start date - 50% of the course fee
  • Cancellation or reschedule with less than 30 days’ notice prior to course start date - 100% of the course fee


We reserve the right to change or cancel our training courses. If we have to change a course location or a course date, we will try to give you as much advance notice as possible. If you are unable to attend a course at the revised location or date, we will credit any fees paid against a future course or, if requested, issue a refund of the fees. However, we will not be liable for any other costs incurred such as travel charges or any consequential damages, even if we were advised of them.

All training courses are subject to availability and demand. If we are unable to supply you with a service, for example because that service is no longer available or due to an event outside our reasonable control, we will inform you of this by email and we will cancel your order and refund you the full amount as soon as possible.


You may appoint a substitute to take your place at a training provided you notify us at least one business day before the start of the training.


Whilst every effort will be made to avoid resource changes, we reserve the right to amend or replace any pre-named trainer scheduled to deliver a specific course with a substitute with similar technical expertise.


We will not be able to refund any fees should you not attend a booked course.


Sharing of tickets is not permitted.


You agree to abide by security measures in effect at the course location.


Our total liability to you in respect of all other losses arising under or in connection with use of our Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed 100% of the price of the Services supplied to you.

We will not be liable for any loss of personal property at the course location.


All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses remain the sole property of Feisty Duck Ltd. No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without our written permission.


According to our Privacy Policy we will use your contact details to send you any information relevant to the course you have subscribed to and to notify you of any cancellations or changes of schedule. We may include you in our mailing lists to notify you of new courses and events, unless you opt out of the mailing list. You can unsubscribe from any mailing lists at any time in the Settings/Edit email preferences section of our web site.


We occasionally photograph and film our training. By purchasing a ticket you give us permission to use any images or footage taken of you on the day in all and any media, including on our website, in our printed publications, presentations and promotional materials. We also reserve the right to publish quotes you supplied in your feedback form. Any quotes we publish will be fully credited. If you do not want your image or feedback to be published, please inform your trainer during your course.



You agree to pay the fees displayed on our web site for the content you purchase. Prices and products are subject to availability and they may change before we accept your order. Prices displayed exclude delivery costs. They will not change after we accept your order. When you order you will be shown a summary of your order, and you will be able to alter the details and correct any errors.

When you place an order, you will receive an e-mail confirming receipt of your order and containing the details of your order. All orders are subject to approval and we reserve the right to reject any order.

If your order contains digital books, you will get immediate download access as soon as the transaction is complete. We will send you an email with a download link for your own personalised digital book.

Please note that timescales for delivery and delivery charges will vary depending on the availability of your product and your address. We aim to ship the paperbacks within 24 hours. You will receive a shipping notification after the order is dispatched from the warehouse. The shipment will be sent to the address given by you in your order. Average delivery times for Standard Delivery for Europe and the US are between 3 and 5 working days. Average delivery times for the rest of the world are between 4 and 7 working days, although it can take additional time for the parcel to reach more remote locations. Please note that international shipments may be subject to cross-border inspections by customs authorities.


You will be charged in British Pounds (£). Your credit card company will calculate your local currency equivalent and you are responsible for any card charges which may be incurred for foreign purchases.


The format of our ebooks is non-DRM PDF, EPUB and Mobi (Kindle). You can view the files in any program or device that supports them. Each ebook you purchase is personalised and contains identifying information. You may make copies of the books for your personal use, but you may not give or sell your files to other people. Breach of any of these terms will result in the immediate suspension of the service and blocked access to any future versions of the books.

Customers from the European Union purchasing digital books will have the VAT at their country’s rate added to the price of the book.


  • EBOOKS – The delivery method used on this website is “internet download”. By submitting your order for an ebook you recognise that the delivery of the product starts instantaneously after the submission of your order. The statutory right to cancel does not apply and you hereby consent to our providing the product immediately.
  • PAPERBACKS – We will accept cancellations for any pre-ordered paperbacks before we ship them. After the delivery, we will accept returns at your own cost within 30 days of receipt, provided the goods have not been used. Please contact us with your request and we will provide return address and arrange a refund.