Web Site Terms and Conditions

Please read these terms and conditions carefully before using this site. This document comprises a legal agreement between you and Feisty Duck Ltd (“we”, “us”) and using this site means that you accept the terms. You should also read our Privacy Policy which describes how we use your personal information, and Terms and Conditions of Supply. These documents, which can be amended by us and posted on the site from time to time, are the entire agreement between us.

General Information

We do not accept orders from anyone under 18 or anyone who does not have capacity to form a contract under their own local laws. All details you provide to us for the purpose of ordering or purchasing goods must be accurate and complete. The credit or debit card you are using must be your own and there must be sufficient funds in your account to cover payment of the product(s) ordered. You must not use the web site in any way that can cause interruptions or damages in any way.

Ordering and Delivery

You agree to pay the fees displayed on our web site for the content you purchase. Prices and products are subject to availability and they may change before we accept your order. They will not change after we accept your order. When you order you will be shown a summary of your order, and you will be able to alter the details and correct any errors.

When you place an order, you will receive an e-mail confirming receipt of your order and containing the details of your order. All orders are subject to approval and we reserve the right to reject any order.

If your order contains digital books, you will get immediate download access as soon as the transaction is complete. We will send you an email with a download link for your own personalised digital book.

We aim to ship the paperbacks within 24 hours. You will receive a shipping notification after the order is dispatched from the warehouse. The shipment will be sent to the address given by you in your order. Average delivery times for Standard Delivery for Europe and the US are between 3 and 5 working days. Average delivery times for the rest of the world are between 4 and 7 working days, although it can take up to 14 days for the parcel to reach more remote locations. Please note that international shipments may be subject to cross-border inspections by customs authorities.

Currency

You will be charged in British Pounds (£). Your credit card company will calculate your local currency equivalent and you are responsible for any card charges which may be incurred for foreign purchases.

Ebooks

The format of our Ebooks is non-DRM PDF, EPUB and Mobi (Kindle). You can view the files in any program or device that supports them. Each ebook you purchase is personalised and contains identifying information. You may make copies of the books for your personal use, but you may not give or sell your files to other people. Breach of any of these terms will result in the immediate suspension of the service and blocked access to any future versions of the books.

Disclaimers

We strive to ensure the accuracy, correctness and reliability of the content of this web site, but we make no representations or warranties as to the content’s accuracy, correctness or reliability.

WE EXCLUDE TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, EXCEPT FOR LIABILITY OF LOSS OR DAMAGE TO PERSONS OR PROPERTY CAUSED BY FRAUDULENT MISREPRESENTATION.

Except as specifically stated in these Terms and Conditions, our Privacy Policy or elsewhere on this site, or as otherwise required by applicable law, neither we nor our directors, employees, content providers or other representatives will be liable for damages of any kind (including, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages) arising out of your use of, your inability to use, or the performance of this website or the Content whether or not we have been advised of the possibility of such damages.

Cancellation Policy

  • Ebooks – The delivery method used on this website is “internet download”. By submitting your order for an Ebook you recognise that the delivery of the product starts instantaneously after the submission of your order. The statutory right to cancel does not apply and you hereby consent to our providing the product immediately.
  • Paperbacks – We will accept cancellations for any pre-ordered paperbacks before we ship them. After the delivery, we will accept returns during the period of 30 days. Please contact us with with your request and we will provide return address and arrange a refund.

Our Details

Feisty Duck Ltd, Company No. 6694169, Registered in England. Registered address: 2nd Floor, 109 Uxbridge Road, London W5 5TL, United Kingdom. VAT No: 202 1028 84

Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.